Be our guest… We have spent many years refining our enhanced guest experience to offer an environment that is welcoming, luxurious, and comfortable. Our customer service is at the heart of everything we do, as we continually strive to exceed your expectations. Our focus is on providing each guest with a truly personalized experience.

Before your visit… We encourage you to dress as you feel most comfortable for your appointment. While wearing robes is not mandatory, we will offer one to you to protect your clothes especially if you’re scheduled for a color service. Also, please contact us with any known allergies or needs for your visit. We are always willing to accommodate.

Parking… We are located in the historic Westridge shopping center off the Bricks of Camp Bowie Boulevard. The parking is located outside our front door and along the shopping center. If you need assistance, reach out to us and we’ll park your car for you in the private alley.

When you arrive… You will be greeted by our Front of House, asked if you’d like to change into a robe, and offered your welcome tray that includes disposable headphones for your phone or iPad, ear plugs for a silent appointment, a refreshment menu, and an assortment of snacks.

In salon refreshments and snack bar… Our complimentary refreshment menu offers an array of hot and cold drinks, with a seasonal cocktail offering. Our snack bar is for those of you who may have missed lunch or will be with us for a few hours and may need an energy boost.

Complimentary Wi-Fi…on a locked guest network for those days when you need to work on your laptop or download your favorite book.

Hot towels and blankets… For those guests who may experience a chill, we offer hot towels and warm blankets infused with hand mixed essential oil blends to keep guests at a comfortable temperature.

Consultation… All appointments, whether they’re the first or the hundredth, include a consultation. Our stylists take the time to make sure that you are heard. Our consultations allow time for your stylist to discuss your likes and dislikes, what worked and what could have worked better, review the condition of your scalp and hair, and discuss the look you desire.

Late Arrival…We ask that you contact us if you will be arriving late. Your appointment is scheduled for the time that your hair needs. We will endeavor to do the appointment that is booked. However, adjustments may need to be made to ensure that the salon can continue to run smoothly. If you are 15 minutes or more late, your appointment may need to be rescheduled.

Cancellation Policy… As a courtesy to our guests, we reach out to you the week of your appointment and the day prior, to ensure the scheduled time still works for you. We understand life happens with events that are out of our control and we kindly ask for 48 hours notice to cancel or reschedule. If we receive less than 48 hours notice, a $50 cancellation fee will be charged. If we do not receive a notice for a cancellation and an appointment is no showed, a fee of the full appointment cost will be needed to reschedule.

Satisfaction Guarantee… Our goal is your hair happiness! If you are unsatisfied with your hair for any reason, we ask that you contact us as soon as possible to give us an opportunity to address any issues at no additional cost. We understand that this may be difficult for some; however, we are here to help! We want you to love your hair!

Product Return Policy… We guarantee the products that we sell. The product companies that we partner with have been chosen for their superior performance and ingredients. If you are unsatisfied with your products, please return them and we will exchange them for ones that may work better for you.

Open Door Policy… If you have any questions before or after your salon visit that have not been answered through this website or by our Front of House, please feel free to contact our owner directly via email at appts@luxmachine.com